Resolution Specialist: Evening 25h, Uncapped Bonus

Interaction Recruitment; Darlaston; On-site; GBP 14,000 - 21,000; Full time

Job summary

Interaction Recruitment is seeking a Resolution Specialist for our Bescot Headquarters. You will handle breakdown calls, quickly assess situations, and coordinate the best solution—from remote fixes to arranging assistance—while keeping members informed with proactive updates.

This role requires strong customer service under pressure, clear communication, and a proactive mindset. The position is office-based at our Bescot Headquarters and involves 25 hours per week with an hourly rate of £12.71

Qualifications

• Experience delivering standout customer service under pressure.
• Strong communication and clarity in challenging situations.
• Ability to stay calm, reassure customers and resolve issues efficiently.

Responsibilities

• Take ownership of breakdown calls and understand the customer’s situation.
• Assess cover and coordinate the best solution, including remote fixes or arranging assistance.
• Manage the situation end-to-end from first call to resolution.
• Keep members informed with proactive, clear updates.

Skills

Customer service

Communication

Problem solving

Attention to detail

Job description

Interaction Recruitment is seeking a Resolution Specialist for our Bescot Headquarters. You will handle breakdown calls, quickly assess situations, and coordinate the best solution—from remote fixes to arranging assistance—while keeping members informed with proactive updates.

This role requires strong customer service under pressure, clear communication, and a proactive mindset. The position is office-based at our Bescot Headquarters and involves 25 hours per week with an hourly rate of £12.71