Resolution Specialist: Breakdowns Support (Uncapped Bonus)

Interaction Recruitment Group; Salford; On-site; GBP 14,000 - 21,000; Full time

Job summary

Interaction Recruitment Group is recruiting for a Resolution Specialist in the United Kingdom. This is an ongoing temporary, office-based role at Media City Headquarters requiring 35 hours per week and full flexibility for shifts 6am–2am, Monday through Sunday.

Training is provided for two weeks, Monday to Friday. You will calmly take control of breakdown situations, reassure members, and coordinate solutions end-to-end.

Qualifications

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential).
• Ability to build trust quickly and communicate with confidence and clarity in challenging situations.
• Strong problem-solving skills and sound judgement under pressure; comfortable using multiple systems and handling information accurately.
• A proactive mindset; you take ownership and see things through.

Responsibilities

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities.
• Assessing cover and identifying the best solution—from remote fixes to arranging assistance or onward travel.
• Managing the situation end-to-end, from the first call through to resolution.
• Keeping members informed with clear, proactive updates so they always know what's happening.

Skills

Customer service

Communication under pressure

Problem solving

Job description

Interaction Recruitment Group is recruiting for a Resolution Specialist in the United Kingdom. This is an ongoing temporary, office-based role at Media City Headquarters requiring 35 hours per week and full flexibility for shifts 6am–2am, Monday through Sunday.

Training is provided for two weeks, Monday to Friday. You will calmly take control of breakdown situations, reassure members, and coordinate solutions end-to-end.