Call Centre Advisor

Interaction Recruitment Group; Walsall; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Uncapped bonus

Job summary

Interaction Recruitment Group is seeking a Resolution Specialist at our Bescot Headquarters in the United Kingdom. The role is office based, 35 hours per week, with flexibility across Monday to Sunday between 6am and 12am.

You’ll be the calm voice on breakdown calls, guiding members quickly and safely to solutions while keeping them informed throughout the process. Applicants should have experience delivering strong customer service under pressure, excellent communication, and solid

Qualifications

• Experience delivering standout customer service under pressure.
• Strong communication skills with confidence and clarity.
• Proven problem-solving abilities and sound judgement under pressure.
• Ability to navigate multiple systems and handle information accurately.

Responsibilities

• Taking ownership of breakdown calls and understanding customer needs.
• Assessing cover and arranging the best solution, from remote fixes to onward travel.
• Managing the situation end-to-end from first call to resolution.
• Keeping members informed with clear, proactive updates.

Skills

Customer service

Communication

Problem-solving

Work under pressure

System navigation

Tools

CRM systems

Job description

£12.71 per hour plus uncapped bonus

35 Hours per week

Monday to Sunday, flexible from 6am-12am

Office based - At our iconic Bescot Headquarters

Be the difference when it matters most

When someone breaks down, it's more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That's where you come in:

As a Resolution Specialist, you'll be the calm, capable voice who takes control in that moment. You'll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence.

What you’ll be doing

• Taking ownership of breakdown calls, working quickly to understand the customer's situation and any vulnerabilities
• Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel
• Managing the situation end-to-end, from the first call through to resolution
• Keeping members informed with clear, proactive updates so they always know what's happening

What we’re looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)
• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations
• Strong problem-solving skills and sound judgement under pressure
• Confidence using multiple systems and handling information accurately
• A proactive mindset - you take ownership and see things through