Resolution Specialist – Calm, Quick Breakdown Support

Interaction Recruitment Group; Walsall; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Uncapped bonus

Job summary

Interaction Recruitment Group is seeking a Resolution Specialist at our Bescot Headquarters in the United Kingdom. The role is office based, 35 hours per week, with flexibility across Monday to Sunday between 6am and 12am.

You’ll be the calm voice on breakdown calls, guiding members quickly and safely to solutions while keeping them informed throughout the process. Applicants should have experience delivering strong customer service under pressure, excellent communication, and solid

Qualifications

• Experience delivering standout customer service under pressure.
• Strong communication skills with confidence and clarity.
• Proven problem-solving abilities and sound judgement under pressure.
• Ability to navigate multiple systems and handle information accurately.

Responsibilities

• Taking ownership of breakdown calls and understanding customer needs.
• Assessing cover and arranging the best solution, from remote fixes to onward travel.
• Managing the situation end-to-end from first call to resolution.
• Keeping members informed with clear, proactive updates.

Skills

Customer service

Communication

Problem-solving

Work under pressure

System navigation

Tools

CRM systems

Job description

Interaction Recruitment Group is seeking a Resolution Specialist at our Bescot Headquarters in the United Kingdom. The role is office based, 35 hours per week, with flexibility across Monday to Sunday between 6am and 12am.

You’ll be the calm voice on breakdown calls, guiding members quickly and safely to solutions while keeping them informed throughout the process. Applicants should have experience delivering strong customer service under pressure, excellent communication, and solid