Resolution Field Agent — Self-Employed, Flexible Hours

Marston Holdings; Leeds; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Flexible working patterns

Full training

UK-wide opportunities

Progression opportunities

Job summary

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent. You will carry out field visits to residential and commercial properties on behalf of our clients to resolve customer accounts and help people regain access to services.

This self-employed role offers a guaranteed daily rate of £130-£150 (depending on skills and experience) with full training, progression opportunities, and UK-wide coverage across pre‑agreed postcodes.

Qualifications

• Full UK driving licence.
• Access to own vehicle with business insurance.
• DBS check (clean).
• Healthy credit history and CCJs considered with repayment plans.
• Strong organisational, negotiation and case-management skills.
• Ability to work independently following policies and procedures.

Responsibilities

• Carry out field visits to residential and commercial properties.
• Resolve customer accounts and reconnect services where applicable.
• Collect accurate utility meter readings and document interactions.
• Engage customers professionally and follow company procedures.

Skills

Driving

Vehicle ownership

Dispute management

Negotiation

Communication

Organisational skills

Job description

Engage Services, part of the Marston Holdings Limited group, is seeking a Resolution Field Agent. You will carry out field visits to residential and commercial properties on behalf of our clients to resolve customer accounts and help people regain access to services.

This self-employed role offers a guaranteed daily rate of £130-£150 (depending on skills and experience) with full training, progression opportunities, and UK-wide coverage across pre‑agreed postcodes.