Residential Tech Support Specialist (Hybrid)

Baxi; Warwick; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Income protection

Contributory pension

Maternity/paternity and sick pay

Staff discounts

Benefits platform

Career development opportunities

Job summary

Baxi in Warwick is seeking a technically oriented Technical Helpdesk Advisor to handle enquiries from installers, specifiers and merchants for our residential products. The role also supports internal customers across departments in a multi-brand environment.

You will manage technical queries, diagnose faults, interpret relevant standards and contribute to service improvements while delivering a world-class support experience. The role includes a 40-hour week with occasional Saturday shifts.

Qualifications

• Good interpersonal skills with the ability to work under pressure while maintaining a positive attitude and structured problem solving.
• Excellent verbal and written communication skills with keyboard proficiency.
• IT awareness and system literacy; customer service experience beneficial.
• Desirable: knowledge of gas engineering or plumbing standards and renewables.

Responsibilities

• Take full responsibility for technical enquiries from installers, specifiers, merchants and internal colleagues.
• Provide technical input, support and accurate information to customers while adhering to regulations and standards.
• Escalate potential issues early and contribute to service improvements and material accuracy.

Skills

Interpersonal skills

Verbal and written communication

IT literacy

Customer service experience

Education

City and Guilds in gas engineering or plumbing

Job description

Baxi in Warwick is seeking a technically oriented Technical Helpdesk Advisor to handle enquiries from installers, specifiers and merchants for our residential products. The role also supports internal customers across departments in a multi-brand environment.

You will manage technical queries, diagnose faults, interpret relevant standards and contribute to service improvements while delivering a world-class support experience. The role includes a 40-hour week with occasional Saturday shifts.