Residential Technical Helpdesk Specialist

BDR Thermea Group; Warwick; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday plus UK Bank Holidays

Income Protection

Contributory Pension Scheme

Enhanced Maternity, Paternity and Sick

Staff Discounts

Employee Benefits Platform

Career Development Opportunities

Job summary

BDR Thermea Group is seeking a technically oriented Technical Helpdesk Advisor to handle enquiries from installers, specifiers and merchants regarding our Residential products. You will also support internal customers and contribute to our world-class technical support offering.

Applicants should have commissioning, servicing or fault-finding experience and be prepared to undertake training for new skills. The role is based in Warwick with shift patterns and a 40-hour week.

Qualifications

• Excellent interpersonal and communication skills are essential.
• IT awareness and system literacy.
• Customer Service Experience is required.

Responsibilities

• Handle technical enquiries from installers, designers and specifiers.
• Assist internal customers across departments under a multi-brand strategy.
• Provide input to ensure accuracy of technical support material.

Skills

Interpersonal skills

Verbal & written communication

IT literacy

Customer service experience

Education

City & Guilds in gas engineering or plumbing

NVQ equivalent

Job description

BDR Thermea Group is seeking a technically oriented Technical Helpdesk Advisor to handle enquiries from installers, specifiers and merchants regarding our Residential products. You will also support internal customers and contribute to our world-class technical support offering.

Applicants should have commissioning, servicing or fault-finding experience and be prepared to undertake training for new skills. The role is based in Warwick with shift patterns and a 40-hour week.