Residential Technical Support Specialist

Baxi Heating UK Limited; Warwick; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday plus UK Bank Holidays

Income Protection

Contributory Pension Scheme

Enhanced Maternity, Paternity and Sick

Staff Discounts

Employee Benefits Platform

Career Development Opportunities

Job summary

The Technical Helpdesk Advisor is a technically oriented role at Baxi Heating UK Limited, handling enquiries from installers, specifiers and merchants regarding our residential products. It also supports internal customers with fault diagnosis and technical queries.

Comprehensive product training will be provided. Essential experience includes commissioning, servicing and fault finding, with a strong emphasis on health & safety compliance and material accuracy.

Qualifications

• Essential skills include excellent communication, problem-solving and IT literacy.
• Experience in customer service within heating or electrical sectors is preferred.
• City/ Guilds certifications related to gas engineering or plumbing are advantageous.

Responsibilities

• Handle technical enquiries from installers, specifiers and merchants.
• Support internal customers across departments with a multi-brand approach.
• Interpret legislation and standards, ensuring health & safety compliance.
• Contribute to improving technical support materials and processes.
• Provide input to maintain accurate technical documentation.

Skills

Interpersonal skills

Problem solving

Verbal & written communication

IT literacy

Customer Service Experience

Renewable technologies knowledge

Education

City and Guilds in gas engineering

City & Guilds in gas service engineering

NVQ equivalent

Job description

The Technical Helpdesk Advisor is a technically oriented role at Baxi Heating UK Limited, handling enquiries from installers, specifiers and merchants regarding our residential products. It also supports internal customers with fault diagnosis and technical queries.

Comprehensive product training will be provided. Essential experience includes commissioning, servicing and fault finding, with a strong emphasis on health & safety compliance and material accuracy.