Residential Concierge & Guest Experience Lead

Places for People; Leicester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Healthcare cashback

Study sponsorship

Pension scheme

Employee discounts

Job summary

Places for People is seeking a professional Concierge for the full‑time Chelsea Creek site in London SW6. You will be the welcoming face for residents and visitors, delivering outstanding service while keeping the building safe and pleasant to live in.

This role involves front‑of‑house duties, building checks, CCTV monitoring, visitor access, handling deliveries, logging keys and addressing queries and emergencies with calm courtesy. We value inclusion and flexible working options.

Qualifications

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organisational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and patrols ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Skills

Front of House experience

Customer service

Calm under pressure

Organisational skills

Punctual & presentable

Initiative & prioritisation

Complaint handling

Job description

Places for People is seeking a professional Concierge for the full‑time Chelsea Creek site in London SW6. You will be the welcoming face for residents and visitors, delivering outstanding service while keeping the building safe and pleasant to live in.

This role involves front‑of‑house duties, building checks, CCTV monitoring, visitor access, handling deliveries, logging keys and addressing queries and emergencies with calm courtesy. We value inclusion and flexible working options.