Resident Experience Concierge | Front of House

Places for People; Plympton; In loco; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

27 days holiday

Healthcare cashback

Sponsorship for study

Pension and Life assurance

Employee discounts

Descrizione del lavoro

Places for People is seeking a proactive Concierge for the Chelsea Creek site in London. You will be the first point of contact for residents and visitors, delivering outstanding service while keeping the building safe and pleasant to live in.

You will conduct regular checks, monitor access and CCTV, handle queries, and manage deliveries with professionalism. The role offers a welcoming, inclusive culture and a flexible approach to shift patterns.

Competenze

• Front of House experience in residential or hospitality settings.
• Excellent customer service and communication skills.
• Calm, courteous and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Mansioni

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and patrols ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.

Conoscenze

Front of House

Customer service

Communication

Calm under pressure

Descrizione del lavoro

Places for People is seeking a proactive Concierge for the Chelsea Creek site in London. You will be the first point of contact for residents and visitors, delivering outstanding service while keeping the building safe and pleasant to live in.

You will conduct regular checks, monitor access and CCTV, handle queries, and manage deliveries with professionalism. The role offers a welcoming, inclusive culture and a flexible approach to shift patterns.