Resident Concierge | Welcoming, Safe & Secure Living

Places for People; Worcester; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback plan

Study sponsorship

Pension and life assurance

Our Place Rewards

Job summary

Places for People is seeking a Concierge to be the first point of contact for residents and visitors at the Chelsea Creek site in London. You will deliver outstanding customer service, conduct regular building checks, and ensure a safe, secure, and pleasant living environment.

The role involves welcoming residents, monitoring CCTV, handling queries and emergencies, and coordinating deliveries and post while adhering to company procedures.

Qualifications

• Front of House experience in residential or hospitality setting
• Excellent customer service and communication skills
• Calm, courteous, and professional under pressure
• Strong organizational skills and attention to detail
• Honest, reliable, punctual, and well-presented
• Able to use initiative and prioritise workload
• Confident handling complaints and difficult situations

Responsibilities

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and patrols ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy
• Monitoring CCTV and managing visitor access
• Managing deliveries and post in line with company procedures
• Issuing and logging keys responsibly
• Proactively addressing cleaning and maintenance issues

Skills

Front of House experience

Customer service

Calm under pressure

Organisational skills

Punctuality & reliability

Initiative

Complaint handling

Job description

Places for People is seeking a Concierge to be the first point of contact for residents and visitors at the Chelsea Creek site in London. You will deliver outstanding customer service, conduct regular building checks, and ensure a safe, secure, and pleasant living environment.

The role involves welcoming residents, monitoring CCTV, handling queries and emergencies, and coordinating deliveries and post while adhering to company procedures.