Resident Experience Concierge - Chelsea (Days, 4-on/4-off)

Places for People; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

27 days holiday

Healthcare cashback

Study sponsorship (up to 4 study days)

Pension scheme (matched up to 7%)

Life assurance (4 x annual salary)

Our Place Rewards discounts

Job summary

Places for People is seeking a friendly Concierge at our Chelsea Creek site in London. You will be the first point of contact for residents and visitors, delivering excellent customer service while keeping the building safe and welcoming.

As part of a 4 on 4 off rota, you'll perform building checks, monitor access, handle queries and emergencies calmly, and coordinate deliveries in line with company procedures. Great communication, reliability and a smart, present appearance are essential.

Qualifications

• Front of House experience in residential or hospitality settings.
• Excellent customer service and communication skills.
• Calm, courteous and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Conduct regular building checks and patrols to keep communal areas clean and secure.
• Handle queries, complaints and emergencies with calm and courtesy.
• Monitor CCTV and manage visitor access.
• Manage deliveries and post in line with company procedures.
• Issue and log keys responsibly.
• Proactively address cleaning and maintenance issues.

Skills

Front of House experience

Customer service

Communication skills

Calm under pressure

Organizational skills

Punctual and presentable

Initiative

Handling complaints

Job description

Places for People is seeking a friendly Concierge at our Chelsea Creek site in London. You will be the first point of contact for residents and visitors, delivering excellent customer service while keeping the building safe and welcoming.

As part of a 4 on 4 off rota, you'll perform building checks, monitor access, handle queries and emergencies calmly, and coordinate deliveries in line with company procedures. Great communication, reliability and a smart, present appearance are essential.