Day Concierge | Front of House, Residential Community

Places for People; Chesterfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days holiday pro rata

Healthcare cashback plan

Study/qualification sponsorship

Pension & Life Assurance

Our Place Rewards access

Job summary

Places for People is seeking a professional Concierge to join our team at Chelsea Creek, London. You will be the first point of contact for residents and visitors, delivering outstanding customer service and ensuring the building is safe, secure, and pleasant.

This full-time role on a 4 on 4 off rota from 7 AM to 7 PM offers a warm and professional working environment where you handle queries, building checks, CCTV monitoring, and access control while maintaining high standards of presentation.

Qualifications

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Providing a warm, professional welcome to all residents and guests.
• Conducting regular building checks and patrols ensuring communal areas are clean and secure.
• Handling queries, complaints, and emergencies with calm and courtesy.
• Monitoring CCTV and managing visitor access.
• Managing deliveries and post in line with company procedures.
• Issuing and logging keys responsibly.
• Proactively addressing cleaning and maintenance issues.

Skills

Front of House experience

Customer service

Communication skills

Calm under pressure

Organizational skills

Reliability

Professional presentation

Job description

Places for People is seeking a professional Concierge to join our team at Chelsea Creek, London. You will be the first point of contact for residents and visitors, delivering outstanding customer service and ensuring the building is safe, secure, and pleasant.

This full-time role on a 4 on 4 off rota from 7 AM to 7 PM offers a warm and professional working environment where you handle queries, building checks, CCTV monitoring, and access control while maintaining high standards of presentation.