Residential Admin & Compliance Coordinator

Hollybank Trustees Ltd; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Job summary

Poplars, a specialist residential home in the Hollybank Trust family, seeks a Residential Administrator to join the friendly team. Working with the Registered Manager, you will deliver comprehensive administrative and business support to ensure the home runs smoothly and remains compliant with regulatory requirements.

You will have prior administrative experience, excellent organisational and communication skills, and strong Microsoft Office knowledge, with the ability to manage multiple

Qualifications

• You will have prior administrative experience with strong organisational and communication skills.
• Experience in care, health, charity, or regulated environments is advantageous.
• Ability to handle multiple priorities with accuracy and discretion.

Responsibilities

• Provide general administrative support including correspondence, reports, databases, and document management.
• Deliver a professional reception service, handling telephone enquiries and welcoming visitors.
• Organise meetings, prepare agendas, take minutes, and follow up on actions.
• Manage diaries, appointments, and training schedules for staff and residents.
• Maintain accurate records, electronic systems, personnel files, and compliance trackers.
• Support financial administration including petty cash, invoicing, mileage claims, and reconciliations.
• Assist with recruitment administration, onboarding, induction tracking, and interview documentation.
• Monitor training and safeguarding records and regulatory compliance.
• Process incoming and outgoing mail and ensure proper filing and storage.
• Collaborate with the management team to support quality standards and confidentiality.

Skills

Organisational skills

Communication skills

Multitasking

Confidentiality

Tools

Microsoft Office

Job description

Poplars, a specialist residential home in the Hollybank Trust family, seeks a Residential Administrator to join the friendly team. Working with the Registered Manager, you will deliver comprehensive administrative and business support to ensure the home runs smoothly and remains compliant with regulatory requirements.

You will have prior administrative experience, excellent organisational and communication skills, and strong Microsoft Office knowledge, with the ability to manage multiple