Residential Administrator (Poplars)

Hollybank Trustees Ltd; United Kingdom; Remote; GBP 20,000 - 26,000; Full time

Job summary

Poplars, a specialist residential home in the Hollybank Trust family, seeks a Residential Administrator to join the friendly team. Working with the Registered Manager, you will deliver comprehensive administrative and business support to ensure the home runs smoothly and remains compliant with regulatory requirements.

You will have prior administrative experience, excellent organisational and communication skills, and strong Microsoft Office knowledge, with the ability to manage multiple

Qualifications

• You will have prior administrative experience with strong organisational and communication skills.
• Experience in care, health, charity, or regulated environments is advantageous.
• Ability to handle multiple priorities with accuracy and discretion.

Responsibilities

• Provide general administrative support including correspondence, reports, databases, and document management.
• Deliver a professional reception service, handling telephone enquiries and welcoming visitors.
• Organise meetings, prepare agendas, take minutes, and follow up on actions.
• Manage diaries, appointments, and training schedules for staff and residents.
• Maintain accurate records, electronic systems, personnel files, and compliance trackers.
• Support financial administration including petty cash, invoicing, mileage claims, and reconciliations.
• Assist with recruitment administration, onboarding, induction tracking, and interview documentation.
• Monitor training and safeguarding records and regulatory compliance.
• Process incoming and outgoing mail and ensure proper filing and storage.
• Collaborate with the management team to support quality standards and confidentiality.

Skills

Organisational skills

Communication skills

Multitasking

Confidentiality

Tools

Microsoft Office

Job description

Shift times: To be discussed at interview

Are you an organised, proactive, and people-focused administrator looking for a rewarding role? We're looking for a Residential Administrator to join our friendly team at Poplars, a specialist residential home supporting adults with learning disabilities, physical disabilities, and complex needs.Working closely with the Registered Manager, you will provide comprehensive administrative and business support, helping to ensure the home operates efficiently and remains compliant with regulatory requirements.

Why Poplars?

When you join Poplars, you're not simply providing care. You're helping create a home where people feel safe, respected, listened to and valued.

Many of the people we support communicate in unique ways, and our staff take the time to understand each individual, ensuring their voice is heard and their choices guide the support they receive. We promote independence wherever possible, encouraging people to develop skills, access their community and enjoy opportunities that matter to them.

Our team understands that dignity isn't just a word. It's about treating every person with respect, supporting them on their own terms, and recognising that this is their home.

Key Duties

• Provide general administrative support including correspondence, reports, databases, and document management.
• Deliver a professional reception service, handling telephone enquiries and welcoming visitors.
• Organise meetings, prepare agendas, take accurate minutes, and follow up on agreed actions.
• Manage diaries, appointments, and training schedules for staff and residents.
• Maintain accurate records, electronic systems, personnel files, and compliance trackers.
• Support financial administration including petty cash, invoice processing, mileage claims, and reconciliations.
• Assist with recruitment administration, onboarding, induction tracking, and interview documentation.
• Monitor staff training, supervision records, and compliance requirements.
• Process incoming and outgoing mail and ensure documents are correctly filed and stored.
• Work closely with the management team to support quality standards, safeguarding, confidentiality, and regulatory compliance.

Ideal Candidate

You will have previous administrative experience, excellent organisational and communication skills, strong Microsoft Office knowledge, and the ability to manage multiple priorities while maintaining accuracy and confidentiality. Experience within a care, health, charity, or regulated environment would be advantageous.

What You'll Gain

• The opportunity to work within a highly respected specialist service.
• Ongoing training and development.
• A supportive management team.
• The chance to be part of a service where people truly come first.
• The satisfaction of knowing your work has a lasting impact on people's lives.

Unfortunately, we are not able to offer sponsorship to work in the UK.

Hollybank Trust is committed to Safeguarding vulnerable people, and our Safer Recruitment process requires all employees to have an Enhanced DBS check and reference checks in line with our Recruitment & Selection policy.

We will pay for your initial DBS check, unless you have a portable DBS, however, if the candidate leaves voluntarily within the first 12 months, £58.90 will be deducted from your final salary payment.