Resident Experience Admin & Data Coordinator

Poplar HARCA; Greater London; On-site; GBP 32,000 - 33,000; Full time

Job summary

Poplar HARCA in Poplar, East London, seeks a Resident Experience Assistant to provide administrative support to the Head of Resident Experience and help deliver a fast, value-for-money service that achieves high resident satisfaction.

You will update systems and trackers, liaise with residents and contractors, handle emails and routine correspondence, and contribute to organizing data and responses in line with policies.

Qualifications

• Experience in a similar role with comparable responsibilities.
• Desirable experience in repairs within social housing.
• Proficiency in using MS Word, Excel and Outlook and handling numerical data.

Responsibilities

• Update systems, databases and trackers accurately and in a timely manner.
• Collate information for complaints and access cases.
• Organise, interrogate and update data following Poplar HARCA policies.
• Raise orders in line with policies and obligations.
• Liaise with residents, internal teams, contractors and solicitors.
• Respond to emails and administrative service requests from contractors and colleagues.
• Prepare routine correspondence and ensure replies are chased and monitored.
• Organise and log incoming correspondence.

Skills

MS Office proficiency

Numerical data handling

Experience in similar role

Social housing repairs (desirable)

Tools

MS Word

Excel

Outlook

Job description

Poplar HARCA in Poplar, East London, seeks a Resident Experience Assistant to provide administrative support to the Head of Resident Experience and help deliver a fast, value-for-money service that achieves high resident satisfaction.

You will update systems and trackers, liaise with residents and contractors, handle emails and routine correspondence, and contribute to organizing data and responses in line with policies.