Resident Experience Assistant

Poplar HARCA; Greater London; On-site; GBP 32,000 - 33,000; Full time

Job summary

Poplar HARCA in Poplar, East London, seeks a Resident Experience Assistant to provide administrative support to the Head of Resident Experience and help deliver a fast, value-for-money service that achieves high resident satisfaction.

You will update systems and trackers, liaise with residents and contractors, handle emails and routine correspondence, and contribute to organizing data and responses in line with policies.

Qualifications

• Experience in a similar role with comparable responsibilities.
• Desirable experience in repairs within social housing.
• Proficiency in using MS Word, Excel and Outlook and handling numerical data.

Responsibilities

• Update systems, databases and trackers accurately and in a timely manner.
• Collate information for complaints and access cases.
• Organise, interrogate and update data following Poplar HARCA policies.
• Raise orders in line with policies and obligations.
• Liaise with residents, internal teams, contractors and solicitors.
• Respond to emails and administrative service requests from contractors and colleagues.
• Prepare routine correspondence and ensure replies are chased and monitored.
• Organise and log incoming correspondence.

Skills

MS Office proficiency

Numerical data handling

Experience in similar role

Social housing repairs (desirable)

Tools

MS Word

Excel

Outlook

Job description

Resident Experience Assistant

Location: Poplar

Salary: £32,112 - £32,571 per annum

Vacancy Type: Permanent, Full Time (35 hours per week)

Closing Date: 2nd of October 2026

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

An opportunity has arisen within our Compliance team for a Resident Experience Assistant.

The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.

Postholder's Responsibilities:

• Update systems, databases and trackers accurately, and in timely manner
• Collate information for complaints and access cases
• Organise, interrogate, and update data in accordance with Poplar HARCA s policies and procedures
• Raise orders in line with the organisation s policies, procedures and obligations
• Liaise with residents, internal teams, contractors and solicitors
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively
• Organise and log incoming correspondence

Skills & Experience:

• Can use MS Word, Excel and Outlook effectively
• Can understand and apply numerical data
• Has worked in a similar role with a similar level of responsibility
• Has worked in repairs within social housing (desirable)
• Has updated systems, databases, and trackers The Company

Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.
We re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.
We re looking for people to match our passion and help us make a difference. If you re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.