Resident Experience Assistant: Admin & Compliance Support

Current Vacancies; George Green; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Leave

Annual leave 25 days + holidays

Health care

Pension

Flexible benefits

Training and development

Wellbeing programme

Job summary

Poplar HARCA is an award-winning housing and regeneration organisation based in East London. A vacancy has arisen in our Compliance team for a Resident Experience Assistant to provide administrative support and help deliver a fast, efficient, value-for-money service with high resident satisfaction.

The role focuses on updating systems and data, handling complaints, coordinating with residents, contractors and solicitors, and producing routine communications. Closing date: 2 October 2026.

Qualifications

• Can use MS Word, Excel and Outlook effectively.
• Can understand and apply numerical data.
• Has worked in a similar role with a similar level of responsibility.
• Has worked in repairs within social housing (desirable).
• Has updated systems, databases, and trackers.

Responsibilities

• Update systems, databases and trackers accurately, and in timely manner.
• Collate information for complaints and access cases.
• Organise, interrogate, and update data in accordance with Poplar HARCA’s policies and procedures.
• Raise orders in line with the organisation’s policies, procedures and obligations.
• Liaise with residents, internal teams, contractors and solicitors.
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues.
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively.
• Organise and log incoming correspondence.

Skills

MS Word

Excel

Outlook

Numerical data

Similar role experience

Social housing repairs (desirable)

Data systems/databases tracking

Job description

Poplar HARCA is an award-winning housing and regeneration organisation based in East London. A vacancy has arisen in our Compliance team for a Resident Experience Assistant to provide administrative support and help deliver a fast, efficient, value-for-money service with high resident satisfaction.

The role focuses on updating systems and data, handling complaints, coordinating with residents, contractors and solicitors, and producing routine communications. Closing date: 2 October 2026.