VacancyTitle: Resident Experience Assistant

Current Vacancies; George Green; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Leave

Annual leave 25 days + holidays

Health care

Pension

Flexible benefits

Training and development

Wellbeing programme

Job summary

Poplar HARCA is an award-winning housing and regeneration organisation based in East London. A vacancy has arisen in our Compliance team for a Resident Experience Assistant to provide administrative support and help deliver a fast, efficient, value-for-money service with high resident satisfaction.

The role focuses on updating systems and data, handling complaints, coordinating with residents, contractors and solicitors, and producing routine communications. Closing date: 2 October 2026.

Qualifications

• Can use MS Word, Excel and Outlook effectively.
• Can understand and apply numerical data.
• Has worked in a similar role with a similar level of responsibility.
• Has worked in repairs within social housing (desirable).
• Has updated systems, databases, and trackers.

Responsibilities

• Update systems, databases and trackers accurately, and in timely manner.
• Collate information for complaints and access cases.
• Organise, interrogate, and update data in accordance with Poplar HARCA’s policies and procedures.
• Raise orders in line with the organisation’s policies, procedures and obligations.
• Liaise with residents, internal teams, contractors and solicitors.
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues.
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively.
• Organise and log incoming correspondence.

Skills

MS Word

Excel

Outlook

Numerical data

Similar role experience

Social housing repairs (desirable)

Data systems/databases tracking

Job description

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

An opportunity has arisen within ourCompliance teamfor aResident Experience Assistant.

The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.

Postholder's Responsibilities

• Update systems, databases and trackers accurately, and in timely manner
• Collate information for complaints and access cases
• Organise, interrogate, and update data in accordance with Poplar HARCA’s policies and procedures
• Raise orders in line with the organisation’s policies, procedures and obligations
• Liaise with residents, internal teams, contractors and solicitors
• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues
• Prepare routine correspondence, ensuring that replies are chased and monitored effectively
• Organise and log incoming correspondence

Skills & Experience:

• Can use MS Word, Excel and Outlook effectively
• Can understand and apply numerical data
• Has worked in a similar role with a similar level of responsibility
• Has worked in repairs within social housing (desirable)
• Has updated systems, databases, and trackers

Closing Date: Friday 2nd October 2026 (5.00pm)

The Company

Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.
We’re all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.
We’re looking for people to match our passion and help us make a difference. If you’re ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.

The Benefits

• Leave
• 25 days annual leave plus bank holidays from day one, with an extra three days off between Christmas and New Year. Additional leave is awarded after two and five years of service.
• Health Care
• Access to a health cash plan. This covers medical, dental, optical, and wellbeing expenses, with optional coverage for your family.
• Pension
• Access to a defined contribution pension scheme with generous employer contribution rates.
• Flexible benefits
• Options to buy or sell annual leave and enjoy flexible working arrangements. Access to season ticket and cycle to work schemes.
• Development
• Learning, training, and career development opportunities to support your growth.
• Wellness
• Access to an Employee Assistance Programme from day one, where you can attend up to 8 therapy sessions.

Life at Poplar HARCA

We believe in the power of coming together. Throughout the year we host a range of exciting events to connect colleagues, encourage collaboration and inspire new ideas.

Our events include:

• Staff conferences & away days
• Lunch & Learns to gain insights into different teams and projects
• Fun evening and lunch time events for staff
• Volunteering opportunities
• Wellbeing activities to support your health and happiness

As you can see, there’s something for everyone! Whether it’s learning something new, celebrating achievements, or simply some enjoying well-deserved fun with your colleagues, our events help create a positive and connected workplace.

Poplar Housing and Regeneration Community Association Limited. A Charity and Registered Society 7726. Registered Provider L4170