Resident Services Manager

Housden Recruitment; Halifax; On-site; GBP 32,000 - 40,000; Full time

Job summary

An established industry player in the residential property sector is seeking a proactive Resident Services Manager to join their team in Halifax. This role involves managing resident services, ensuring properties are maintained to high standards, and providing excellent customer service. The ideal candidate will have a strong background in property management, excellent communication skills, and the ability to handle complex situations. With ambitious growth plans, this company offers a dynamic environment where your contributions will directly impact the success of the development. If you're ready to take on a challenging and rewarding role, this opportunity is for you!

Qualifications

• Experience in residential property and estates management is essential.
• Proven ability to prioritize workload and meet tight deadlines.

Responsibilities

• Conduct viewings and advise on lettings procedures.
• Manage tenancy agreements and maintain communication with residents.
• Coordinate maintenance tasks and inspections of properties.

Skills

Communication Skills

Interpersonal Skills

Time Management

Customer Service

Problem Solving

Prioritization

Tools

Property Management Software

Docusign

Lettings CRM

Job description

A private equity backed, well-established residential property company that specialises in the Build-to-Rent sector is looking to appoint a Resident Services Manager, based at its development in Halifax, to its team to support its continued growth.

Our client owns and operates c.1,700 Single-Family / Suburban rental properties, with a growth plan to be quadrupled within the next 5 years, having substantial financial backing to ensure these aspirations are met. Their focus on acquiring and developing places and improving neighbourhoods has enabled them to secure off-market opportunities by utilising their USP.

Role Profile

Title: Resident Services Manager

Reporting to: Head of Resident Services

Salary: £32,760 + £4k car allowance + £4,500 discretionary Bonus

Main purpose of the role: As a Resident Services Manager within the Resident Services Team, you will be a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. You will be organised, efficient and able to work alone. The key focus will be to ensure our residents and their properties in the managed development are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements.

This will be an all-encompassing role of estates, property and tenancy management whilst delivering excellent customer service. An understanding and involvement of the planned and reactive maintenance process is required to be able to proactively assist in the coordination and successful completion of maintenance tasks to a high standard and within agreed time frames. The role will also be responsible for the support and mobilisation of new schemes and refreshed properties, liaising with construction/contractors in ensuring a smooth handover so that all quality issues are raised and managed through to completion.

Key Responsibilities:

• Conducting physical viewings – sales focus to let units
• Advising viewers of the lettings procedure with regards to their financial obligations and conduct during tenancy
• Drafting and processing tenancy agreements via Docusign
• Producing inventories and completing check-in’s and check-out’s with start and final meter readings and updating relevant utility companies and local authority for Council Tax
• Take holding deposit payments to confirm reservation
• Updating and maintaining the Lettings CRM
• Protect deposits at the commencement of a tenancy with DPS and negotiate any deposit amounts to be withheld
• Arrange and complete inspections of let properties and report any breaches of tenancy / maintenance work required
• To implement an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels
• Regularly communicate with residents on development updates
• Manage and book check out dates when notice provided by resident – focus on retaining where possible
• Identify anti-social behaviour and manage / escalate where required
• Engage with local community groups / Police / council to build relationships that will assist the success of the development
• Perform a weekly site walkover and raise any issues for attendance
• Provide communication link between contractors and residents
• Follow up on maintenance items to check resident is happy with work completed
• Review monthly list of compliance checks expiring and schedule checks to be completed with engineers and arrange access with residents
• Complete winter check on properties

Personal Specification:

• Proven ability to prioritise workload
• Excellent communication and inter-personal skills
• Ability to deal with complex situations
• Ability to influence others
• Ability to meet tight deadlines and work in a target driven environment
• Customer service focused and confident at dealing with members of public
• Organisation skills and time management, with close attention to detail

Key Skills, Knowledge and Experience:

• Industry specific knowledge, built up through experience of residential, property and estates management
• Knowledge in relevant regulations, legislation, guidance and best practice
• Experience of lettings process (check in/out – inventories)
• IT literate and the confidence to become the system expert of the property management software
• Hold a full current UK driving licence and your own car will be essential

Seniority level: Entry level

Employment type: Full-time

Industries: Staffing and Recruiting