Assistant Customer Service Manager - remote based

JR United Kingdom; Leeds; Remote; GBP 35,000 - 40,000; Full time

Job summary

An established industry player in the chilled food processing sector is seeking an Assistant Customer Service Manager to enhance their customer interactions while working remotely. This role offers the flexibility of home-based work with occasional travel, focusing on managing orders, logistics, and customer inquiries. Ideal candidates will have a strong background in customer service within the FMCG or food sectors. Join a progressive and ethical company that values its employees and offers growth opportunities, as evidenced by the promotion of the previous role holder within two years.

Qualifications

• Experience in a customer-focused logistics role within manufacturing, food, or FMCG sectors.
• Strong communication skills and ability to manage customer relationships.

Responsibilities

• Build strong relationships with customers and manage orders and inquiries.
• Process customer orders, contracts, and invoicing efficiently.

Skills

Customer Service

Logistics Management

Order Processing

Communication

Relationship Management

Job description

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Assistant Customer Service Manager - remote based, Leeds, West Yorkshire

Client: D R Newitt Recruitment

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Are you a Customer Service specialist in FMCG or Food looking to work for a progressive, friendly, and ethical company?

Would you enjoy the flexibility of working from home while maintaining interaction through video and phone with colleagues and customers?

The opportunity could be right for you. The business is a chilled food processing company seeking someone to manage daily interactions and logistics with key customers to ensure outstanding service and delivery. The role involves:

1. Building strong relationships with customers and managing orders and inquiries.
2. Communicating customer developments to internal stakeholders.
3. Capturing and processing customer orders and contracts.
4. Managing export contracts and related documentation.
5. Aligning planning across the business and completing execution & reconciliations.
6. Coordinating with customers and hauliers for collection and delivery.
7. Processing customer invoicing.
8. Managing customer queries and complaints.
9. Providing management reporting as required.
10. Supporting the supply chain team with operational matters and strategic projects.

We seek a people-oriented individual who enjoys working closely with colleagues across sales, marketing, finance, production, and supply chain teams.

This is a successful, profitable business with growth plans. The previous role holder was promoted within 2 years.

Must haves: Experience in a customer-focused logistics role within manufacturing, food, or FMCG sectors. Salary circa £35-40k plus benefits.

This is a home-based role, with travel to meetings 2-5 days per quarter; most work is remote.

If interested, apply to Richard Parsons at D R Newitt.