Assistant Customer Service Manager - remote based

JR United Kingdom; Ashton-under-Lyne; Remote; GBP 35,000 - 40,000; Full time

Job summary

Ein fortschrittliches Unternehmen in der Lebensmittelverarbeitung sucht einen Assistant Customer Service Manager, der remote arbeitet. Diese spannende Rolle erfordert starke Kommunikationsfähigkeiten und die Fähigkeit, eng mit internen Teams zusammenzuarbeiten. Sie werden für die Verwaltung von Kundenbeziehungen, Aufträgen und Dokumentationen verantwortlich sein und haben die Möglichkeit, in einem wachsenden und profitablen Unternehmen zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice und Logistik haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Erfahrung im kundenorientierten Logistikbereich, insbesondere in der Lebensmittel- oder FMCG-Branche.
• Fähigkeit zur Verwaltung von Aufträgen und Kundenanfragen.

Responsibilities

• Aufbau starker Beziehungen zu Kunden und Verwaltung von Bestellungen und Anfragen.
• Bearbeitung von Kundenreklamationen und Unterstützung des Supply Chain-Teams.

Skills

Kundenservice

Logistikmanagement

Kommunikationsfähigkeiten

Beziehungsmanagement

Education

Abschluss in Betriebswirtschaft oder verwandtem Bereich

Job description

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Assistant Customer Service Manager - remote based, Ashton-under-Lyne

Client: D R Newitt Recruitment

Location: Ashton-under-Lyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Are you a Customer Service specialist in FMCG or Food looking to work for a progressive, friendly, and ethical company?

Would you enjoy the flexibility of working from home while maintaining interaction through video and phone with colleagues and customers?

The opportunity could be right for you. The business is a chilled food processing company seeking someone to manage daily interactions and logistics with key customers to ensure outstanding service and delivery. The role involves:

• Building strong relationships with customers and managing orders and inquiries.
• Communicating customer developments to internal stakeholders.
• Capturing and processing customer orders and contracts.
• Managing export contracts and documentation.
• Aligning planning across the business and completing execution and reconciliations.
• Coordinating with customers and hauliers for collection and delivery.
• Processing customer invoicing.
• Managing customer queries and complaints.
• Providing management reporting information as required.
• Supporting the wider supply chain team with operational matters and strategic projects.

We need a people person who enjoys working closely with internal colleagues in sales, marketing, finance, production, and the supply chain team.

This is a successful and profitable business with growth plans. The previous person in this role was promoted within 2 years.

Requirements: Experience in a customer-focused logistics role within manufacturing, food, or FMCG sectors. Salary circa £35-40k plus benefits.

This role is home-based, with 2-5 days of travel per quarter for meetings.

If interested, apply to Richard Parsons at D R Newitt.