Client Services Manager

Honeycomb; Belfast; Remote; GBP 38,000; Full time

Job summary

An established industry player is seeking a Client Services Manager to join their dynamic team. This pivotal role involves being the first point of contact for clients, ensuring exceptional customer service through effective communication and relationship management. As the main liaison, you will organize training events, process registrations, and provide vital support to both clients and instructors. This position offers the chance to work in a flexible, remote environment while contributing to the success of a global training and consultancy firm in the cybersecurity sector. If you thrive in a collaborative atmosphere and have a passion for client success, this opportunity is perfect for you.

Benefits

Pension contribution

Private Medical

20 days holiday + stats

Remote working

Qualifications

• Experience in customer success, account management, or project management.
• Clear and confident verbal and written communication skills.

Responsibilities

• Manage client inquiries through various communication portals.
• Organize annual conferences and process client registrations.
• Build and maintain strong relationships with clients.

Skills

Verbal Communication

Written Communication

Presentation Skills

Customer Success

Account Management

Project Management

Job description

Honeycomb is delighted to partner with a Global Training & Consultancy firm to recruit for a Client Services Manager to join their high performing team based in Befast. The role is full time, permanent and remote working. It is an important role for the company as it is the first point of contact for clients through a number of communication portals.

The Client

Our client is a Global Training & Consultancy business that operates within the Cybersecurity network. They partner will businesses throughout the globe to deliver bespoke training and offer consultancy services on security architectural framework.

The Role

The Client Services Manager will be the main point of contact for all client inquires,covering phone, email, LinkedIn and website. Typical duties will include:

Customer Management & Support

• Organising annual conferences in Ireland and Australia for circa 150 delegates.
• Process all client registrations, sending course confirmations and reminders for all courses and examinations.
• Communicate examination results to clients, instructors and the governing body.
• Arrange any necessary visa documentation to enable clients to attend training
• Troubleshoot issues e.g. rescheduling of courses and or exams for clients
• Respond to In-house enquires.
• Understand client needs to tailor training solutions/quotations.
• Schedule training sessions based on client and Instructor availability.

Relationship Management

• Build and maintain strong relationships with clients
• Identify opportunities to cross-sell or upsell other training products.
• Instructor support, provide instructors with session details, travel etc

Feedback and Quality Assurance

• Collate and analyse feedback from all training participants, ensuring training standards are met consistently.

Reporting & Documentation

• Provide weekly internal report on training numbers to the business and partners
• Client Feedback to trainers, governing body and the business
• Course go-no go reporting prior to course start date

Internal Collaboration

• Work closely with Management to design annual training and exam schedules for North America, Europe/Africa, UK and Australia.
• Work with operations on Instructor scheduling to meet both the public and private schedule requirements
• Provide feedback to improve training offerings based on client input.
• Work with Finance to ensure that payments are received in a timely manner.

Essential skills

• Verbal Communication: Clear and confident when speaking with clients or team.
• Written Communication: Professional email, reporting, and proposal writing.
• Presentation Skills: Ability to lead meetings, deliver updates, and present solutions persuasively.
• Preferred Background: Experience in customer success, account management, or project management.

Package

• Salary £37.5K
• Pension contribution
• Private Medical
• 20 days + stats
• Remote working

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Louise Quinn, Associate Director at Honeycomb on 028 96207050.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.