Resident Service Associate

Great Places Housing Association; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused housing organization in Stockport seeks a Resident Service Associate to ensure high standards of customer service and community wellbeing. Responsibilities include managing lettings and conducting inspections. Ideal candidates will have experience in Rent to Buy or estate agency, excellent communication skills, and should be proactive. The role offers a salary range of £25,001 to £35,000 and flexible working arrangements.

Benefits

Flexible working

Healthcare benefits

Discounts on high-street brands

Annual leave starting at 26 days

Qualifications

• Experience in Rent to Buy or estate agency.
• Ability to manage own workload and meet deadlines.
• Proactive and well-organised team player.

Responsibilities

• Manage day-to-day lettings including marketing and viewings.
• Maintain resident relationships and ensure customer satisfaction.
• Conduct property inspections and manage repairs.

Skills

Detail-oriented

Effective communication

ICT skills

Marketing techniques knowledge

Job description

Resident Service Associate

Reporting to the Lettings Manager the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments providing apartments under the Rent to Buy model.

What you’ll be doing

• Develop creative innovative and effective approaches to the marketing, letting and management of the apartments working alongside our marketing team.
• Managing the day‑to‑day lettings on a patch of properties including arranging marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign‑up including the property inventory, conducting pre‑ and post‑termination inspections and processing deposits through the Deposit Protection Scheme and Reposit.
• Keep up to date with our offer and monitor competitors offers. Provide full information to a customer about our offer and commitments they must make to secure a property.
• Face‑to‑face resident interaction building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
• Schedule and carry out periodic property inspections, instruct associated follow‑up works and liaise with residents where necessary.
• Ensure defects, responsive, planned and void repairs are of a high standard, delivered well, within budgets and in accordance with legislative requirements.
• Provide general support to other areas of the team such as chasing rent arrears, raising and approving purchase orders and contributing to our reporting process.
• Run regular resident engagement events.
• Carry out regular inspection of all common parts and report any defects.
• Pro‑actively deal with maintenance and cleaning problems identified within the development and regularly carry out site inspections.
• Ensure reports such as FRAs, reportable incidents are recorded on the central database in a timely manner and in the agreed format.
• Any other duties reasonably required.

What you’ll need

• Experience of working within the Rent to Buy / Market Rent business or estate agency team.
• An eye for detail to ensure a seamless customer journey with effective communication to residents and prospective residents.
• Ability to work to deadlines and effectively manage own workload.
• Effective ICT skills.
• Knowledge of marketing techniques for promoting developments.

What we need from you

• Attend a number of face‑to‑face training sessions as well as virtual sessions and e‑learning; this part of your role is vital and of equal importance as the day‑to‑day aspects.
• Be a willing and effective team player who uses initiative, is proactive, motivated and well‑organised.
• Work to deadlines and under pressure.
• Be prepared to be flexible and sometimes help out outside your usual role when necessary.
• Work weekends and evenings when required during the initial letting period.
• Work flexibly in the evenings and weekends to meet the needs of the customer group.
• Hold a full driving licence and use your own car.

The Company

Plumlife Homes Limited is a profit‑for‑purpose housing organisation operating in the North West Yorkshire area and beyond. We are part of Great Places Housing Group and have been making home ownership easier for over 20 years. Based in Didsbury, Manchester, our multi‑award winning teams specialise in offering affordable homeownership solutions via options including Shared Ownership and Rent to Buy as well as outright sale.

Benefits

• Flexible working.
• Smarttech loans.
• Pension.
• DC Scheme (up to 10% contribution from both colleague and Great Places).
• Healthcare auto‑enrolled at no contribution level with £1,250 of savings available – option to increase & add on family members.
• High‑street restaurant & supermarket discounts, gym memberships, cycle‑to‑work, smart tech loans and much more.
• Annual leave starting at 26 days, increasing up to 30 days within 5 years, plus Bank Holidays.
• Reward & Recognition: You Count Rewards are individual rewards for going above & beyond.
• Help with transport: season ticket loans at discounted rates.

Diversity & Inclusion

At Great Places we are committed to using inclusive hiring, embracing diversity and difference, enriching our teams with varied perspectives, driving and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

Employment Details

• Employment Type: Full‑Time
• Experience required: years
• Vacancy: 1
• Yearly Salary: £25,001 – £35,000