Resident Repairs Coordinator — First-Contact & Scheduling

Confidential; Greater London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Permanent, full-time role

Career development opportunities

Varied and fast-paced environment

Positive resident experience impact

Job summary

Confidential is recruiting a Customer Service Coordinator in Bickley to be the first point of contact for residents, log and manage repair requests, and update on progress. You will coordinate repairs with contractors and internal teams while maintaining clear records and providing excellent service.

The role requires strong communication, multitasking and organisational skills, with experience in customer service or repairs coordination.

Qualifications

• Previous experience in a customer service, repairs coordination, helpdesk, scheduling or administration role.
• Excellent written and verbal communication.
• Strong organisational skills with multitasking ability.
• Confident using Microsoft Office and CRM/job management systems.
• Calm and professional when handling challenging situations.
• Attention to detail and problem-solving skills.
• Experience in property/maintenance/construction sectors is advantageous but not essential.

Responsibilities

• Act as the first point of contact for residents via telephone, email and online enquiries.
• Log and raise repair requests accurately on the internal system.
• Create, schedule and update repair jobs as they are received.
• Keep residents informed of repair progress with regular updates.
• Triage maintenance requests and determine the appropriate action.
• Escalate complex issues to the relevant department when needed.
• Liaise with contractors, engineers and internal teams to ensure timely repairs.
• Maintain accurate records of all customer interactions.
• Prioritise urgent and emergency repair requests.
• Deliver high levels of customer service and resolve enquiries professionally.

Skills

Customer service

Repairs coordination

Scheduling

Administration

Communication

Organizational skills

Problem solving

CRM systems

Tools

Microsoft Office

CRM/job management systems

Job description

Confidential is recruiting a Customer Service Coordinator in Bickley to be the first point of contact for residents, log and manage repair requests, and update on progress. You will coordinate repairs with contractors and internal teams while maintaining clear records and providing excellent service.

The role requires strong communication, multitasking and organisational skills, with experience in customer service or repairs coordination.