Resident Repairs Concierge

5 Star Recruitment; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

5 Star Recruitment is seeking a proactive resident services administrator to be the first point of contact for residents reporting repair issues. You will handle calls and emails, raise repair orders, manage variations and no-access reports, and provide clear guidance to customers.

You will support the repairs department with scheduling, data entry, and progress tracking, maintaining system data and producing progress notes and statistics.

Qualifications

• Experience in a B2C Customer Service or Contact Centre environment.
• Experience in housing service ideally repairs.
• Educated to GCSE grade A-C standard.
• Basic understanding of systems, particularly Microsoft Packages.
• Knowledge of diagnosing repair related enquiries within Housing.
• Customer focused with a can do approach to resident queries.

Responsibilities

• Receive and resolve calls from residents via telephone and email.
• Raise repairs orders; variation requests; no access reports; requests for additional jobs.
• Support the repairs department admin: scheduling and contact centre functions.
• Monitor and coordinate repair work orders until completion; prepare notes and statistics.
• Maintain system data for all repair orders; capture and resolve errors.
• Contribute to KPI and customer satisfaction targets; adhere to policies.

Skills

Interpersonal Customer Service Skills

Education

GCSE grade A-C

Tools

Microsoft Office

Job description

5 Star Recruitment is seeking a proactive resident services administrator to be the first point of contact for residents reporting repair issues. You will handle calls and emails, raise repair orders, manage variations and no-access reports, and provide clear guidance to customers.

You will support the repairs department with scheduling, data entry, and progress tracking, maintaining system data and producing progress notes and statistics.