Resident Repairs Coordinator

Ashford Borough Council; Ashford; Híbrido; GBP 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Pension scheme

Annual leave with flexi time

Life insurance

Relocation package for specific roles

Training and development

Descripción de la vacante

Ashford Borough Council is seeking a proactive Housing Service assistant to be the first point of contact for tenants, leaseholders and internal stakeholders reporting repairs and maintenance issues. You will handle inquiries via phone, email and online channels, assess repair requests, arrange appointments and provide accurate updates to residents.

The role requires strong communication, listening and problem-solving skills, plus good IT literacy to maintain records.

Formación

• Experience dealing directly with customers or members of the public.
• Strong listening and problem-solving skills.
• Good IT skills and experience of maintaining accurate records.
• Ability to work methodically, prioritise workload and manage a variety of tasks.

Responsabilidades

• Handle enquiries by telephone, email and online channels and assess repair requests.
• Arrange appointments and provide accurate advice and updates to residents.
• Support damp and mould management and compliance with Awaab's Law requirements.
• Collaborate with surveyors, contractors and housing teams to achieve good outcomes.
• Identify vulnerable tenants and ensure safeguarding procedures are followed.

Conocimientos

Customer service

Communication

IT skills

Organisational skills

Problem solving

Herramientas

Microsoft Office

Descripción del empleo

Ashford Borough Council is seeking a proactive Housing Service assistant to be the first point of contact for tenants, leaseholders and internal stakeholders reporting repairs and maintenance issues. You will handle inquiries via phone, email and online channels, assess repair requests, arrange appointments and provide accurate updates to residents.

The role requires strong communication, listening and problem-solving skills, plus good IT literacy to maintain records.