Resident Repairs Coordinator & Customer Service

Confidential; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

Confidential is seeking a Customer Service Coordinator to join our team in Bickley. You will be the first point of contact for residents, logging repair requests and coordinating schedules with contractors to ensure timely completion.

You will maintain records, keep residents updated on progress, and prioritise urgent repairs. A fast-paced environment requires strong communication, organisation, and problem-solving skills to deliver excellent service.

Qualifications

• Experience in customer service, repairs coordination, helpdesk, scheduling, or administration.
• Excellent written and verbal communication skills.
• Strong organisational skills with multitasking ability.
• Proficient in Microsoft Office and CRM/job management systems.
• Experience in property/maintenance/housing or construction sectors is advantageous.

Responsibilities

• Act as the first point of contact for residents via telephone, email, and online enquiries.
• Log and raise repair requests accurately on the internal system.
• Create, schedule, and update repair jobs as they are received.
• Keep residents informed of repair progress and provide updates.
• Triage incoming maintenance requests and determine the action required.
• Escalate complex issues to the relevant department when needed.
• Liaise with contractors, engineers, and internal teams to ensure timely repairs.
• Maintain accurate records and document all customer interactions.
• Prioritise urgent and emergency repair requests appropriately.
• Deliver high level of customer service and resolve enquiries professionally.

Skills

Communication

Organization

CRM systems

Customer service

Problem solving

Tools

CRM system

Job description

Confidential is seeking a Customer Service Coordinator to join our team in Bickley. You will be the first point of contact for residents, logging repair requests and coordinating schedules with contractors to ensure timely completion.

You will maintain records, keep residents updated on progress, and prioritise urgent repairs. A fast-paced environment requires strong communication, organisation, and problem-solving skills to deliver excellent service.