Customer Service Coordinator

Confidential; Greater London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Permanent, full-time role

Career development opportunities

Varied and fast-paced environment

Positive resident experience impact

Job summary

Confidential is recruiting a Customer Service Coordinator in Bickley to be the first point of contact for residents, log and manage repair requests, and update on progress. You will coordinate repairs with contractors and internal teams while maintaining clear records and providing excellent service.

The role requires strong communication, multitasking and organisational skills, with experience in customer service or repairs coordination.

Qualifications

• Previous experience in a customer service, repairs coordination, helpdesk, scheduling or administration role.
• Excellent written and verbal communication.
• Strong organisational skills with multitasking ability.
• Confident using Microsoft Office and CRM/job management systems.
• Calm and professional when handling challenging situations.
• Attention to detail and problem-solving skills.
• Experience in property/maintenance/construction sectors is advantageous but not essential.

Responsibilities

• Act as the first point of contact for residents via telephone, email and online enquiries.
• Log and raise repair requests accurately on the internal system.
• Create, schedule and update repair jobs as they are received.
• Keep residents informed of repair progress with regular updates.
• Triage maintenance requests and determine the appropriate action.
• Escalate complex issues to the relevant department when needed.
• Liaise with contractors, engineers and internal teams to ensure timely repairs.
• Maintain accurate records of all customer interactions.
• Prioritise urgent and emergency repair requests.
• Deliver high levels of customer service and resolve enquiries professionally.

Skills

Customer service

Repairs coordination

Scheduling

Administration

Communication

Organizational skills

Problem solving

CRM systems

Tools

Microsoft Office

CRM/job management systems

Job description

Customer Service Coordinator

Salary: 27,000 - 29,000 per annum
Job Type: Permanent, Full-Time
Location: Bickley

The Opportunity

We are recruiting on behalf of a growing organisation within the property and maintenance sector for a proactive and customer-focused Customer Service & Repairs Administrator. This is an excellent opportunity for someone who enjoys being the first point of contact, thrives in a fast-paced environment, and has strong administrative and communication skills.

Key Responsibilities

• Act as the first point of contact for residents via telephone, email, and online enquiries.
• Log and raise repair requests accurately on the internal system.
• Create, schedule, and update repair jobs as they are received.
• Keep residents informed of repair progress and provide regular updates using job notes.
• Triage incoming maintenance requests and determine the appropriate course of action.
• Escalate complex issues to the relevant department where necessary.
• Liaise with contractors, engineers, and internal teams to ensure repairs are completed efficiently.
• Maintain accurate records and ensure all customer interactions are documented.
• Prioritise urgent and emergency repair requests appropriately.
• Deliver a high level of customer service and resolve enquiries professionally.

Skills & Experience Required

• Previous experience within a customer service, repairs coordination, helpdesk, scheduling, or administration role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Confident using Microsoft Office and internal CRM/job management systems.
• Ability to remain calm and professional when handling challenging situations.
• Strong attention to detail and problem-solving skills.
• Experience within property, maintenance, housing, facilities management, or construction sectors would be advantageous but is not essential.

What's on Offer

• Competitive salary of 27,000 - 29,000.
• Permanent, stable employment within a supportive team.
• Career development and progression opportunities.
• Varied and fast-paced working environment.
• Opportunity to make a positive impact by delivering an excellent resident experience.

Ideal Candidate

You will be a highly organised administrator who enjoys speaking with customers, coordinating repairs, and ensuring issues are resolved efficiently. The successful candidate will be confident managing a busy workload, updating multiple stakeholders, and providing exceptional customer service throughout the repair process.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.