Repairs Coordinator

Fortus Recruitment Group; Billericay; On-site; GBP 27,000 - 33,000; Full time

Job summary

Fortus Recruitment Group is seeking a highly organised Repairs Coordinator for a permanent role in Billericay. You will coordinate day-to-day repairs and maintenance works, ensuring jobs are scheduled efficiently and customers and operatives are kept informed throughout the process.

The role requires previous experience in a Repairs Coordinator/Planner/Scheduler, strong organisational and communication skills, and proficient IT abilities.

Qualifications

• Previous experience in a Repairs Coordinator, Repairs Planner, Scheduler or Maintenance Coordinator role.
• Strong organisational and administration skills.
• Excellent communication and customer service skills.
• Ability to manage a busy workload and prioritise effectively.
• Good IT skills and experience using Microsoft Office.

Responsibilities

• Coordinating and scheduling repairs and maintenance works.
• Planning and allocating jobs to operatives and contractors.
• Managing diaries and arranging appointments with residents and customers.
• Liaising with operatives, subcontractors and internal teams to ensure works are completed efficiently.
• Handling customer queries and providing updates on outstanding repairs.
• Monitoring jobs through to completion and following up on outstanding works.
• Dealing with access issues, cancellations and rebookings.
• Maintaining accurate records and updating repairs management systems.
• Ensuring works are completed within agreed timescales and service levels.
• Providing general administrative support to the repairs and maintenance team.

Skills

Repairs coordination

Organisational skills

Communication skills

Customer service

Prioritisation

Tools

Microsoft Office

Job description

Repairs Coordinator

Location: Billericay

Salary: Up to £30,000

Job Type: Permanent

The Role:

As a Repairs Coordinator, you will be responsible for coordinating day-to-day repairs and maintenance works, ensuring jobs are scheduled efficiently and customers and operatives are kept informed throughout the process.

Key Responsibilities

• Coordinating and scheduling repairs and maintenance works.


• Planning and allocating jobs to operatives and contractors.


• Managing diaries and arranging appointments with residents and customers.


• Liaising with operatives, subcontractors and internal teams to ensure works are completed efficiently.


• Handling customer queries and providing updates on outstanding repairs.


• Monitoring jobs through to completion and following up on outstanding works.


• Dealing with access issues, cancellations and rebookings.


• Maintaining accurate records and updating repairs management systems.


• Ensuring works are completed within agreed timescales and service levels.


• Providing general administrative support to the repairs and maintenance team.

What We're Looking For

• Previous experience in a Repairs Coordinator, Repairs Planner, Scheduler or Maintenance Coordinator role.


• Experience within property services, social housing, construction or maintenance is desirable.


• Strong organisational and administration skills.


• Excellent communication and customer service skills.


• Ability to manage a busy workload and prioritise effectively.


• Good IT skills and experience using Microsoft Office.


• A proactive and professional approach.

Equal opportunities employer.