Resident Repairs Coordinator

Axis CLC Group; Dartford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Perkbox

1 paid volunteer day

Refer-a-friend bonus

Job summary

Axis CLC Group is seeking an organised Administrator to join the Repairs & Maintenance team in Dartford. You will coordinate reactive and planned repairs, update residents, and keep records accurate, supporting housing associations and local authorities.

Responsibilities include scheduling repair orders, liaising with operatives and contractors, and ensuring timely information flow to meet KPIs and service targets.

Qualifications

• Administrative experience within social housing.
• IT literacy with system and data-entry skills.
• Understanding of maintenance and repairs terminology.
• Awareness of KPIs and performance targets.
• Knowledge of housing sector processes (desirable)

Responsibilities

• Handle incoming calls from residents, providing updates on repairs.
• Raise, process and schedule repair orders for invoicing and reporting.
• Maintain accurate records, notes and audit trails.
• Review supervisor/operative reports and follow up accordingly.
• Resolve queries and minor complaints at first contact.
• Monitor shared inboxes, logs and variation requests.
• Coordinate with operatives, planners, subcontractors and residents; provide progress updates.
• Order materials and equipment as required.
• Ensure activity aligns with KPIs and targets.

Skills

Admin experience

IT literacy

Maintenance terms

KPIs knowledge

Housing sector

Job description

Axis CLC Group is seeking an organised Administrator to join the Repairs & Maintenance team in Dartford. You will coordinate reactive and planned repairs, update residents, and keep records accurate, supporting housing associations and local authorities.

Responsibilities include scheduling repair orders, liaising with operatives and contractors, and ensuring timely information flow to meet KPIs and service targets.