Repairs & Maintenance Administrator (Housing)

Axis CLC Group; Brentwood; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme

Life assurance

Perkbox discounts & wellbeing offers

1 paid volunteer day

2,000 refer-a-friend bonus after prob.

Development opportunities

Job summary

Axis CLC Group is seeking an organised Administrator to join the Repairs & Maintenance team. You will coordinate reactive, planned and disrepair works across a large housing portfolio, ensuring repairs are processed efficiently and residents are kept informed.

Responsibilities include scheduling repair orders, maintaining records, and liaising with residents, operatives and subcontractors to provide progress updates. A strong IT skillset and housing sector knowledge are desirable.

Qualifications

• Experience in social housing environment or repairs delivery is preferred.
• IT literate with strong data-entry and systems usage.
• Understanding of maintenance/repair terminology and processes.
• Awareness of KPIs and performance targets.

Responsibilities

• Handle incoming calls from residents with clear, professional updates on repairs.
• Raise, process and schedule repair orders with accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take follow-up actions as needed.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Coordinate works with operatives, planners, subcontractors and residents, providing progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated in line with KPIs and service targets.

Skills

Telephone etiquette

Communication

Problem solving

Prioritisation

Detail orientation

Tools

Housing management software

Microsoft Office

Job description

Axis CLC Group is seeking an organised Administrator to join the Repairs & Maintenance team. You will coordinate reactive, planned and disrepair works across a large housing portfolio, ensuring repairs are processed efficiently and residents are kept informed.

Responsibilities include scheduling repair orders, maintaining records, and liaising with residents, operatives and subcontractors to provide progress updates. A strong IT skillset and housing sector knowledge are desirable.