Resident Repairs Advisor - Fast-Paced Housing Enquiries

Service Care; Greater London; On-site; GBP 24,000 - 32,000; Part time

Job summary

Service Care is seeking an experienced Repairs and Maintenance Adviser in London, based in-office, to handle repairs reports from residents. You will log, monitor and escalate issues, coordinating with contractors to ensure timely completion while delivering clear updates to residents.

Ideal candidates have prior housing association experience, strong IT skills, and a calm, empathetic communication style to manage challenging situations and expectations.

Qualifications

• Experience handling repairs enquiries within a housing association or social housing environment.
• Proficient in using CRM systems to log and track repairs.
• Strong communication via telephone and email with residents.

Responsibilities

• Respond promptly to repairs and maintenance enquiries from residents by telephone and email.
• Accurately diagnose, log and track repair requests in line with service levels.
• Provide residents with clear advice, reassurance and regular progress updates.
• Manage a busy workload of calls, emails and repair cases.
• Liaise with contractors, surveyors and internal teams to support timely resolution.
• Arrange appointments and coordinate access with residents as required.
• Monitor outstanding repairs and follow up on incomplete actions.
• Maintain records on CRM and repairs management systems.

Skills

Repairs enquiries

CRM systems

Telephone handling

Email handling

Tools

Microsoft Office

CRM software

Job description

Service Care is seeking an experienced Repairs and Maintenance Adviser in London, based in-office, to handle repairs reports from residents. You will log, monitor and escalate issues, coordinating with contractors to ensure timely completion while delivering clear updates to residents.

Ideal candidates have prior housing association experience, strong IT skills, and a calm, empathetic communication style to manage challenging situations and expectations.