Repairs Supervisor - Fast, Safe & Customer-Focused

Housing Quality Network; Bracknell; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Housing Quality Network is seeking an experienced Responsive Repairs Supervisor to lead a team of trades across a defined area, ensuring repairs and maintenance work is completed safely, efficiently and right first time.

You will drive customer satisfaction and operational performance, taking ownership of customer feedback and complaints while supporting continuous improvement. This hands-on role requires creating a positive, high-performing culture focused on residents' needs.

Responsibilities

• Lead a team of skilled trades to deliver repairs services safely and right first time.
• Drive customer satisfaction and improve operational performance.
• Manage customer feedback and complaints, owning performance metrics.
• Motivate, support and develop the team to maintain a high-performing, customer-focused culture.

Job description

Housing Quality Network is seeking an experienced Responsive Repairs Supervisor to lead a team of trades across a defined area, ensuring repairs and maintenance work is completed safely, efficiently and right first time.

You will drive customer satisfaction and operational performance, taking ownership of customer feedback and complaints while supporting continuous improvement. This hands-on role requires creating a positive, high-performing culture focused on residents' needs.