Resident Relations & Growth Manager

Care Uk; Great Holland; On-site; GBP 28,000 - 50,000; Full time

Benefits offered by this job

Commission

Benefits package

Job summary

Care UK is seeking a Customer Relations Manager based at Bailey Lodge, Saffron Walden, Essex, to drive occupancy targets and revenue through consultative sales, events, and PR.

You will promote the care home, communicate clearly with prospective clients about facilities and pricing, monitor competitors, collaborate with the Home Manager and other departments, and complete timely reports, with occasional evening and weekend meetings.

Qualifications

• Experience in sales and business development in care sector.
• Proven ability to meet revenue targets.
• Strong communication and customer service skills.
• Organised with ability to manage multiple priorities.
• Willingness to work evenings and weekends.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative sales

Revenue targets

Event promotion

Customer service

Team collaboration

Job description

Care UK is seeking a Customer Relations Manager based at Bailey Lodge, Saffron Walden, Essex, to drive occupancy targets and revenue through consultative sales, events, and PR.

You will promote the care home, communicate clearly with prospective clients about facilities and pricing, monitor competitors, collaborate with the Home Manager and other departments, and complete timely reports, with occasional evening and weekend meetings.