Resident Relations & Growth Manager

Care UK; Windlesham; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Commission

Benefits package

Job summary

Care UK’s Orchard Manor Care Home in Windlesham is seeking a Customer Relations Manager to drive occupancy and revenue through community engagement, events and PR. You will promote the home, communicate facilities and pricing, and work with the Home Manager to deliver outstanding customer service.

A consultative sales approach and strong organisation are essential for success. This is a full‑time, on‑site role offering a competitive salary and a commission structure within a supportive team

Qualifications

• Consultative sales approach to convert inquiries into occupancy and revenue.
• Strong relationship building with community partners and prospects.
• Excellent communication and organisational skills to manage multiple priorities.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative selling

Revenue growth

Relationship building

Communication

Organisational skills

Job description

Care UK’s Orchard Manor Care Home in Windlesham is seeking a Customer Relations Manager to drive occupancy and revenue through community engagement, events and PR. You will promote the home, communicate facilities and pricing, and work with the Home Manager to deliver outstanding customer service.

A consultative sales approach and strong organisation are essential for success. This is a full‑time, on‑site role offering a competitive salary and a commission structure within a supportive team