Customer Relationship Manager

Care UK; Saffron Walden; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Commission structure

Benefits package

Job summary

Care UK is seeking a Customer Relations Manager at Bailey Lodge in Saffron Walden, Essex. You will build community relationships, drive enquiries and occupancy, and promote the home through events, sponsorships and PR.

As an experienced sales and business development professional, you will ensure a high level of customer service for every enquiry, collaborate with the Home Manager and Head of Departments, and contribute to a dynamic team focused on resident well‑being and service excellence.

Qualifications

• Experience in sales and business development within care or similar sector.
• Strong customer service orientation and ability to manage multiple priorities.
• Proven ability to meet revenue targets through community activities.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative sales

Self-motivated

Collaborative

Highly organised

Customer service oriented

Job description

We have an exciting new role for a Customer Relations Manager based at Bailey Lodge in Saffron Walden, Essex. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Chapter House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For:

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 250 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.