Customer Relationship Manager

Care Uk; Great Holland; On-site; GBP 28,000 - 50,000; Full time

Benefits offered by this job

Commission

Benefits package

Job summary

Care UK is seeking a Customer Relations Manager based at Bailey Lodge, Saffron Walden, Essex, to drive occupancy targets and revenue through consultative sales, events, and PR.

You will promote the care home, communicate clearly with prospective clients about facilities and pricing, monitor competitors, collaborate with the Home Manager and other departments, and complete timely reports, with occasional evening and weekend meetings.

Qualifications

• Experience in sales and business development in care sector.
• Proven ability to meet revenue targets.
• Strong communication and customer service skills.
• Organised with ability to manage multiple priorities.
• Willingness to work evenings and weekends.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative sales

Revenue targets

Event promotion

Customer service

Team collaboration

Job description

We have an exciting new role for a Customer Relations Manager based at Bailey Lodge in Saffron Walden, Essex. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Chapter House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For:

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 250 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.