Customer Relations Manager

Care UK; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Commission structure

Comprehensive benefits package

Job summary

Care UK is seeking a Customer Relations Manager for Heathlands House Care Home in Cambridge. You will drive occupancy and revenue by engaging with local communities, events and PR, while ensuring high levels of customer service for every enquiry.

The role requires a consultative sales approach, organisational ability, and a collaborative, customer-focused mindset to help residents and families make informed decisions.

Qualifications

• Consultative sales approach.
• Self-motivated, flexible and enthusiastic.
• Collaborative, share ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

Skills

Consultative sales

Self-motivated

Collaborative

Highly organised

Customer service oriented

Job description

We have an exciting new role for a Customer Relations Manager based at Heathlands House Care Home in Cambridge. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Healthlands House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For:

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 260 + care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of car