Care Home Growth & Customer Relations Manager

Care UK; Coulsdon; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Commission structure

Job summary

Care UK at Amberley Lodge Care Home in Surrey seeks a Customer Relations Manager to drive occupancy, promote the home through events and PR, and deliver excellent customer service for all enquiries.

The role focuses on meeting revenue targets, building community relationships, and working with the Home Manager and department heads to ensure outstanding resident and family experiences.

Qualifications

• Experience in sales and business development within care or service industries.
• Proven ability to meet or exceed revenue targets.
• Strong communication and relationship-building with community stakeholders.
• Comfortable promoting services through events, PR, and sponsorships.

Responsibilities

• Achieve targets for occupancy and weekly fees.
• Promote Amberley Lodge through events, sponsorships, and PR.
• Communicate accurate information about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Heads of Departments.
• Complete required reports accurately and on time.
• Availability for evening and weekend meetings and events as required.

Skills

Consultative sales

Revenue targets

Relationship building

Self-motivated

Organizational skills

Customer service

Job description

Care UK at Amberley Lodge Care Home in Surrey seeks a Customer Relations Manager to drive occupancy, promote the home through events and PR, and deliver excellent customer service for all enquiries.

The role focuses on meeting revenue targets, building community relationships, and working with the Home Manager and department heads to ensure outstanding resident and family experiences.