Resident Relations Coordinator – Construction

Lawtech Group; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading contractor in cladding remediation is seeking a Customer Service Team member in Nottingham. This role involves managing relationships between residents, subcontractors, and the project team. Candidates should have strong customer service skills and ideally experience in the construction or social housing sector. Excellent written English and proficiency in MS Office tools are essential. The position emphasizes proactive communication and problem resolution, contributing to successful project delivery.

Qualifications

• Experience with customer service, ideally resident liaison experience within construction/social housing sector.
• DBC check (standard).

Responsibilities

• Facilitate positive relationships among all project stakeholders.
• Work closely with management to maintain high-quality customer service.
• Respond to resident issues and recommend changes as necessary.
• Draft communication and manage documentation for residents.
• Conduct site surveys and appointments as required.

Skills

Excellent written English

Customer service experience

Ability to manage resident expectations

Competent in MS Excel

Competent in MS Word

Competent in Microsoft Outlook

Competent use of Project Probe

Competent use of SharePoint

Job description

A leading contractor in cladding remediation is seeking a Customer Service Team member in Nottingham. This role involves managing relationships between residents, subcontractors, and the project team. Candidates should have strong customer service skills and ideally experience in the construction or social housing sector. Excellent written English and proficiency in MS Office tools are essential. The position emphasizes proactive communication and problem resolution, contributing to successful project delivery.