Resident Liasion Officer

Hays; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support tenants and leaseholders during major works on their homes. This role involves providing comprehensive information and assistance, ensuring effective communication with residents throughout the process. The successful candidate will develop consultation plans, manage re-housing needs, and assist with financial obligations related to major works. You'll play a crucial role in enhancing resident satisfaction and ensuring smooth project execution. If you thrive in a collaborative environment and are passionate about community support, this opportunity is perfect for you.

Benefits

Competitive Pay Rates

Local Government Pension Scheme

Learning and Development Opportunities

Generous Annual Leave

Flexible Working Options

Staff Discounts

Occupational Health Service

Qualifications

• Experience in the construction industry, ideally within local authority or housing.
• Good communication skills with experience of maintaining constructive relationships.

Responsibilities

• Support tenants and leaseholders during major works on their homes.
• Develop and manage consultation plans for each project.
• Coordinate temporary or permanent re-housing of residents when necessary.

Skills

Construction Industry Experience

Tenant and Leaseholder Interaction

Communication Skills

Ability to Work Under Pressure

Job description

Your new company
At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient. Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

Your new role
The job is focused on supporting tenants and leaseholders during major works on their homes. The role involves providing comprehensive information, advice, and assistance to ensure residents are well-informed and supported throughout the process. The post holder will set standards for contractors and consultants in their interactions with residents, ensuring effective communication and consultation. A key part of the role is developing and managing consultation plans for each project, including agreeing to and distributing information packs and updates through various media outlets. The post holder will coordinate the temporary or permanent re-housing of residents when necessary and advise Project Managers on the potential impact of capital works on residents. The role also includes assisting leaseholders with their financial obligations related to major works, resolving access issues and disputes with residents, and ensuring efficient processing of insurance and other claims. Legal actions against tenants or leaseholders may be managed if required. Participation in capital projects as a team member is essential, and the post holder will advise Project Managers on any issues that may affect the project. They will arrange and attend meetings, presentations, and exhibitions for residents, which may require working outside normal hours. The post holder will design and conduct social surveys before major projects commence and establish a feedback and complaints procedure for each project. Identifying and supporting vulnerable residents is crucial, ensuring adequate provisions are made for their needs. Additionally, they will maintain systems for reporting defects during and after the works and conduct resident satisfaction surveys to analyse the results. Regular reviews of consultation and communication procedures are necessary to suggest improvements. The post holder will also assist in implementing the Best Value Action Plan for the HRA Capital Programme and perform any other relevant duties required for the delivery of the capital investment programme.

What you'll need to succeed
Experience in the construction industry, ideally within local authority or housing.
Experience of working with tenants and leaseholders when homes are undergoing major works.
Good communication skills, with experience of maintaining constructive working relationships, both internal and external.
Ability to work well under pressure and to tight deadlines.

What you'll get in return

• Pay - very competitive pay rates often with an annual pay rise within a range
• Pension - The Local Government Pension Scheme (LGPS) is a secure, flexible and tax-efficient way of making sure you have a decent pension to look forward to in retirement
• Progression - excellent learning and development opportunities along with performance management and career progression support
• Holidays - generous annual leave entitlement up to 30 days each year plus 8 public holidays
• Flexible working - as circumstances suit, these include working from home, flexi time, job sharing, compressed hours and term-time working
• Staff discounts - excellent staff discounts in many local shops, restaurants, and sports facilities
• Health and wellbeing - a dedicated occupational health service that can give you a health check, help with workplace adjustments and also a free, confidential counselling service available 24/7 to assist with any personal or work-related issues.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
This role closes on the 25th of March.

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