Resident Liaison Officer

Equans UK; Saffron Walden; On-site; GBP 26,000 - 31,000; Full time

Job summary

A forward-thinking company is seeking a Resident Liaison Officer to enhance community engagement in Saffron Walden. This full-time, permanent role offers a competitive salary and a comprehensive benefits package, including a company vehicle. You will play a vital role in ensuring resident satisfaction by providing consultation and support throughout the construction process. Your ability to build relationships with residents, clients, and stakeholders will be key to success. Join a dynamic team dedicated to making a positive impact in the community and enjoy a range of perks that promote work-life balance and personal development.

Benefits

24 days annual leave (+ public holidays)

Life Cover equivalent to 1 times annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

Corporate social responsibility days

Learning opportunities

Employee Referral Rewards Scheme

24/7 Employee Assistance Program

Qualifications

• Experience in customer service and resident liaison roles.
• Understanding of construction and social housing sectors.

Responsibilities

• Provide consultation and support to residents before, during, and after works.
• Manage the customer journey and develop effective relationships.

Skills

Customer Service

Resident Liaison

Understanding of Construction

GDPR Familiarity

MS Office

Full UK Driving License

Job description

Equans is looking for a Resident Liaison Officer to join our team in Saffron Walden and surrounding areas. This is a full time, permanent role. On offer is a salary of £26,000 – £31,000 depending on skills and experience, company vehicle and benefits package.

What will you deliver?

• To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department.
• Carry out choice events, consultation events and individual consultation with residents regarding future work.
• Carry out individual resident inductions to include – introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate.
• Agree access arrangements with the resident and book appointments to enable the work to their home.
• Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.

What can we offer you?

On offer is a salary of £26,000 – £31,000, car and benefits package, which includes:

• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1 times annual salary.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Cycle to work scheme.
• Holiday purchase scheme.
• 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Previous experience within a customer service based role.
• Previous resident liaison experience within the construction/social housing sector.
• Basic understanding of construction and social housing.
• Familiarisation of GDPR regulations.
• Computer literate in MS Office.
• Full UK driving license.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.