Resident Liaison Officer - Housing

Daniel Owen Ltd; Alton; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Resident Liaison Officer to enhance customer satisfaction in housing projects. This role involves engaging with residents, conducting surveys, and ensuring smooth project operations. The ideal candidate will have a driving license and experience in social housing, playing a key role in maintaining effective communication between residents and project teams. Join a dynamic environment where your contributions will directly impact the success of housing initiatives and foster positive relationships within the community.

Qualifications

• Experience in liaising with residents in a housing context.
• Strong communication and administrative skills.

Responsibilities

• Visit residents to introduce the company and scope of works.
• Conduct property condition surveys and assess resident needs.

Skills

Driving Licence

Social Housing Experience

Job description

Resident Liaison Officer - Housing

Location: Alton, Hampshire

Contract Duration: 11 months

Working Days: Monday - Friday

Salary: 30,000 to 35,000 per annum

Requirements: Driving Licence and Social Housing Experience

Daniel Owen is proud to represent a well-known company based in Alton, Hampshire, seeking a highly skilled Resident Liaison Officer - Housing to join their team.

Description of the Role:

The role involves delivering first-class liaison and administrative support in a busy environment, liaising with a diverse customer base professionally and efficiently to ensure high levels of customer and client satisfaction.

Key Responsibilities - Resident Liaison Officer - Housing:

1. Visit residents prior to work commencement to introduce the company, communicate the scope of works, and provide contact details and a resident handbook outlining the RLO and project process.
2. Assess high-risk or vulnerable residents and ensure the Site Manager tailors works accordingly, adhering to safe working practices.
3. Conduct property condition surveys, floor protection, and appliance surveys with photographs before works start.
4. Establish resident requirements through initial profiling, document discussions, and tailor plans accordingly, working with site staff.
5. Assist in the smooth operation of the project tracker.
6. Develop effective relationships with client representatives, particularly the housing department, to ensure consistent communication and maintain positive relationships for future projects.
7. Create and maintain confidential files for each resident/job, respecting data sensitivity.
8. Liaise continuously with site management and subcontractors to facilitate timely project delivery and high standards of work.
9. Support site managers to ensure resident needs are met and the project runs smoothly.
10. Assist with onboarding new RLOs, providing support and shadowing opportunities.
11. Consult with resident groups and representatives, arranging meetings to communicate project progress, gather feedback, and address issues, in collaboration with the Senior Resident Liaison Officer and Social Value Team.