Resident Liaison Officer/ Administration Officer

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Client:

Wates Group

Location:

Walton-on-Thames, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

73ad555a131a

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

The Vacancy

We have an opportunity for a Resident Liaison Officer/Administration Officer to join our Wates team within our Responsive Maintenance division. You will be working out of our Walton-on-Thames office on one of our social housing contracts, delivering support to our residents.

Key Accountabilities will include:

1. Set up, undertake, and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
2. Attend regular client representative and tenant meetings to ensure the highest level of customer service is provided at all times.
3. Ensure a consistent approach to customer care is adopted.
4. Manage the Tenant’s Complaints procedures as a point of escalation.
5. Maintain and update the on-site Database to reflect ongoing works.

You must have a full UK driving licence with access to a vehicle.

You will be an experienced RLO with a proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

Work for Wates

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive,’ and our three promises:

• Thriving places: working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet: protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people: creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favorably due to an offending background.

Awards

• Best Project - Inside Housing Development Awards
• 2022 Construction News Awards Winner
• Gold Award - Investors in People 2022
• Gold Award - Considerate Constructors Schemes (CCS) National Site Awards
• Top 50 Employers for Women 2022
• Winner - 2022 Working Families Best Practice Awards