Resident Liaison Officer

Just Size 2; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking property services company as a Resident Liaison Officer in Westminster. This full-time role is perfect for someone who thrives in a dynamic environment, fostering positive relationships with residents and project stakeholders. You'll play a key role in delivering exceptional service, ensuring that residents' voices are heard and their needs are prioritized. With a focus on quality and community impact, this position offers the chance to make a meaningful difference in people's lives while working with a supportive team. If you're organized, empathetic, and passionate about customer service, this opportunity is for you!

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Holidays

Enhanced Pension Plan

Private Medical Insurance

Life Assurance

Share Save

Enhanced Maternity & Paternity Pay

Flexible Working

Cycle to Work

Learning & Development Opportunities

Qualifications

• Experience as a Resident Liaison Officer in a social housing environment.
• Ability to maintain effective relationships with diverse residents.

Responsibilities

• Serve as the primary contact between residents and the project team.
• Address resident concerns and ensure their needs are met.

Skills

Verbal Communication

Written Communication

Customer Relationship Management

Organizational Skills

IT Literacy

Empathy

Job description

Permanent – Full Time

We are looking for a motivated Resident Liaison Officer to join our team in Westminster.

About the role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

Candidates will have experience as a Resident Liaison Officer, ideally within a social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organized and empathetic, you’ll have excellent verbal and written communication skills and will be IT literate.

You must hold a clean full UK driving licence for a minimum of 12 months.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Private Medical Insurance (Including 24hr GP)
• Life Assurance
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we focus on a culture that puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.

Build your career with a leading property services company, where we recognize that diversity of thought and talented people are key to our success.