Resident Liaison Officer - Housing

TN United Kingdom; Alton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Resident Liaison Officer to enhance customer satisfaction in a dynamic environment. This role involves engaging with residents, assessing their needs, and ensuring smooth project delivery. You will work closely with site management and client representatives to maintain high standards of service and communication. If you have a passion for social housing and a commitment to excellence, this is an exciting opportunity to make a difference in the community.

Qualifications

• Experience in social housing and resident liaison.
• Strong communication and interpersonal skills.

Responsibilities

• Provide administrative support and liaise with residents effectively.
• Conduct property condition surveys and establish resident requirements.

Skills

Driving Licence

Social Housing Experience

Customer Service

Project Management

Job description

Client:

Location:

Alton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b8f1baa0c095

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Must have Driving Licence and Social Housing Experience

Daniel Owen is proud to represent a well-known company based in the Alton, Hampshire area, seeking a highly skilled Resident Liaison Officer - Housing to join their team.

Description of the Role:

The role involves providing first-class liaison and administrative support in a busy environment, liaising with a diverse customer base professionally and efficiently. The aim is to ensure high levels of customer and client satisfaction.

Responsibilities include:

• Visiting residents prior to work commencement to introduce the company, communicate the scope of works, provide contact numbers, and a resident handbook detailing the RLO and project process.
• Assessing high-risk/vulnerable residents and ensuring the Site Manager tailors works accordingly, adhering to safe working practices.
• Carrying out property condition surveys, floor protection, and appliance surveys with photographs before work begins.
• Establishing residents' individual requirements through initial profiling, documenting discussions, and tailoring plans accordingly, working with site staff to implement practices.
• Supporting the smooth running of the project tracker.
• Developing effective relationships with client representatives, such as the housing department, to ensure consistent communication and positive relationships.
• Creating and maintaining files (both paper and electronic) for each resident/job, maintaining discretion due to the sensitive nature of data.
• Liaising with site management and sub-contractors to ensure timely project delivery and high standards of work.
• Supporting site managers to meet resident needs and ensuring the project runs smoothly.
• Assisting RLO Manager and Senior RLO with onboarding new RLOs, providing support and shadowing opportunities.
• Consulting with resident groups and representatives as appropriate, arranging meetings to communicate the programme, gather feedback, and address issues.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 29/04/2025 by TN United Kingdom