Resident Liaison Specialist - Housing Projects (Home-Based)

Warwickshire County Council; Warwick; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Bupa Cashplan Scheme

Up To 32 Days Annual Leave

Work Perks Scheme

Job summary

Warwick District Council is seeking a Tenant Liaison Officer to be the key link between residents, contractors and surveyors during planned improvement and maintenance works to council homes. You will support residents throughout projects, providing clear information, managing queries and concerns, and helping to ensure works are delivered with minimal disruption and a positive customer experience.

The post is based mainly from home with attendance at offices or sites within Warwick District as

Qualifications

• Experience in a customer service, engagement or resident-facing role.
• Excellent communication, negotiation and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Confidence using IT systems and producing clear written communications.
• A positive, proactive approach with a genuine commitment to helping customers.

Responsibilities

• Be the key link between residents, contractors and surveyors during planned improvement works.
• Provide clear information, manage queries and concerns, and minimise disruption to residents.
• Support residents throughout projects and contribute to a positive customer experience.

Skills

Customer service

Communication

Relationship-building

Organisation

IT systems

Written communications

Job description

Warwick District Council is seeking a Tenant Liaison Officer to be the key link between residents, contractors and surveyors during planned improvement and maintenance works to council homes. You will support residents throughout projects, providing clear information, managing queries and concerns, and helping to ensure works are delivered with minimal disruption and a positive customer experience.

The post is based mainly from home with attendance at offices or sites within Warwick District as