Tenant Liaison Officer

Warwick District Council; Warwick; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Warwick District Council is seeking a Tenant Liaison Officer to act as the main conduit between residents, contractors and surveyors during planned improvement and maintenance works to council homes.

The role requires strong customer service experience, excellent communication and relationship-building skills, and a proactive approach to ensure projects run smoothly with minimal disruption and a positive experience for residents.

Qualifications

• Experience in a customer service, engagement or resident-facing role.
• Excellent communication, negotiation and relationship-building skills.
• Strong organisational skills and the ability to manage a varied workload.
• Confidence using IT systems and producing clear written communications.
• A positive, proactive approach with a genuine commitment to helping customers.

Responsibilities

• Be the key link between residents, contractors and surveyors during planned improvement and maintenance works to council homes.
• Support residents throughout projects by providing clear information, handling queries and concerns, and ensuring works are delivered with minimal disruption and a positive customer experience.
• Contribute to the Housing Assets team with a proactive, professional approach and effective stakeholder engagement.

Skills

Customer service

Engagement

Communication

Organisation

IT systems

Job description

Housing Assets

Tenant Liaison Officer - 2 Permanent Posts

Grade F - £32,046 to £34,811 per annum

37 hours per week

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offerthe rewards and benefits that make it a great place to work (if you are applying for a Casual position these do not apply).

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

Are you passionate about delivering excellent customer service and building positive relationships? We're looking for a Tenant Liaison Officer to be the key link between our residents, contractors and surveyors during planned improvement and maintenance works to council homes.

You'll support residents throughout projects, providing clear information, managing queries and concerns, and helping to ensure works are delivered with minimal disruption and a positive customer experience.

We're looking for someone who has:

• Experience in a customer service, engagement or resident-facing role
• Excellent communication, negotiation and relationship-building skills
• Strong organisational skills and the ability to manage a varied workload
• Confidence using IT systems and producing clear written communications
• A positive, proactive approach with a genuine commitment to helping customers

This is a rewarding opportunity to make a real difference to residents while working as part of a supportive and professional Housing Assets team.

Here at Warwick District Council, we pride ourselves on offering a great place to work. We are committed to developing our people, promoting flexible working and providing a wide range of employee benefits.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.

For an informal discussion, please contact Brian O'Mara (Planned Works Manager) at [e-mail] or on 07764 223746.

Closing date: 1st November 2026

Interview date: 11th November 2026