Resident Liaison Lead – Social Housing Refurbishment

Build Recruitment; North Warwickshire; On-site; GBP 20,000 - 34,000; Full time

Benefits offered by this job

24 days annual leave

Life cover 2x annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle to work scheme

CSR days - 2 per year

Learning and development opportunities

Employee assistance resources

Job summary

Build Recruitment is seeking a Resident Liaison Officer for a social housing refurbishment project in the West Midlands. The role coordinates between residents, site teams, and contractors to minimise disruption while keeping residents informed and supported throughout the works.

You will engage with residents, manage communications, and help arrange access and logistics, ensuring records are accurate and residents receive appropriate support. A full UK driving licence is preferred for this role.

Qualifications

• Previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position in housing or construction.
• Excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism.
• Confident working independently and managing multiple tasks and stakeholders.
• Organised, detail-focused, and able to maintain records and handle sensitive information.

Responsibilities

• Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout
• Provide information, advice, and support before, during and after works take place
• Work closely with Site and Project Managers to help coordinate access, programme updates and logistics
• Maintain accurate records of communications, access issues, complaints and resolutions
• Ensure vulnerable residents are identified and provided with appropriate support measures
• Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys
• Respond promptly and professionally to queries, feedback and complaints, escalating where necessary
• Ensure all documentation, resident packs and correspondence are up to date and compliant
• Support the wider team in delivering a respectful, resident-first approach across all works

Skills

Communication

Stakeholder management

Empathy & professionalism

Organisation & detail-oriented

Driving licence

Job description

Build Recruitment is seeking a Resident Liaison Officer for a social housing refurbishment project in the West Midlands. The role coordinates between residents, site teams, and contractors to minimise disruption while keeping residents informed and supported throughout the works.

You will engage with residents, manage communications, and help arrange access and logistics, ensuring records are accurate and residents receive appropriate support. A full UK driving licence is preferred for this role.